Account & Billing

Manage your Wenmar Pro subscription, billing information, and account settings.

Subscription Plans

Wenmar Pro offers tiered plans designed for shops of different sizes. All plans include core work order management, customer database, and messaging features.

Plan Tiers

Plan	Best For	Included
Essential	Solo shops	Core features, 1 location
Professional	Growing shops	+ Reports, integrations, 3 locations
Enterprise	Multi-shop chains	+ API access, unlimited locations

💡 Not sure which plan?

Contact kristen@wenmarpro.com for a personalized recommendation based on your shop size and needs.

Managing Your Subscription

Upgrade Your Plan

1. Go to Settings → Billing
2. Click Change Plan
3. Select your new plan
4. Confirm the change

Upgrades take effect immediately. Your billing cycle will be prorated.

Downgrade Your Plan

1. Go to Settings → Billing
2. Click Change Plan
3. Select a lower tier
4. Confirm the change

Downgrades take effect at the end of your current billing cycle.

Cancel Your Subscription

1. Go to Settings → Billing
2. Scroll to Cancel Subscription
3. Follow the confirmation steps

⚠️ Important

Cancelling stops future billing. Your account remains active until the end of the current billing period. After that, data is retained for 30 days, then permanently deleted.

Billing Information

Update Payment Method

1. Go to Settings → Billing
2. Click Payment Method
3. Add or update your credit card

We accept Visa, Mastercard, and American Express. All payments are processed securely through Stripe.

View Invoices

1. Go to Settings → Billing
2. Click Invoice History
3. Download PDFs of past invoices

Invoices are generated monthly and emailed to the account owner.

Change Billing Address

1. Go to Settings → Account
2. Click Edit Business Information
3. Update your billing address

Payment Issues

Failed Payment

If your payment fails:

1. Check your card hasn't expired
2. Verify sufficient funds
3. Try a different payment method
4. Contact your bank if issues persist

We'll retry the payment 3 times over 7 days. After that, your account may be suspended.

Refunds

Refund requests are handled on a case-by-case basis. Contact help@wenmarpro.com with:

• Your account email
• Reason for refund
• Billing period in question

Account Ownership

Transfer Ownership

To transfer account ownership:

1. Go to Settings → Team
2. Find the new owner
3. Click Make Owner
4. Confirm the transfer

⚠️ Important

The previous owner becomes an Admin after transfer. This action cannot be undone without the new owner's cooperation.

Close Your Account

To permanently close your account:

1. Go to Settings → Account
2. Scroll to Danger Zone
3. Click Delete Account
4. Type your account name to confirm

🔴 Permanent Action

Deleting your account permanently removes all data including work orders, customers, and billing history. This cannot be undone.

Tax Information

Canadian Shops

• All prices are in CAD
• GST/HST is applied based on your province
• Tax ID can be added in Settings → Account → Business Information

US Shops

• Prices are in USD
• State sales tax applies where required
• Resale certificates can be uploaded in Settings → Billing

Annual Billing Discount

Save 20% by switching to annual billing:

1. Go to Settings → Billing
2. Toggle Annual Billing
3. Confirm the change

Your next invoice will reflect the annual rate.

Need Help?

• Billing questions: help@wenmarpro.com
• Sales inquiries: kristen@wenmarpro.com
• General: hey@wenmarpro.com